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We’re Here When You Need Us
Customer Support
Support Phone
Support Hours
Mon – Fri (9 AM – 6 PM)
Contact Us
Have a question about a Velqonari™ feeding bowl or need assistance with a purchase? Contact our customer support team for help with product details, order updates, delivery concerns, or return and refund requests.
Velqonari™ is owned and operated by Shenzhen Huiduoduo Network Technology Co., Ltd.
Email Support
Please describe your question so we can review your request and provide relevant assistance. Messages received outside our support hours will be reviewed when the team resumes work.
Telephone
Business Address
Shenzhen Huiduoduo Network Technology Co., Ltd.
Room 210, Building 2, No. 45 Yuxin Street
Kengzi Community, Kengzi Subdistrict, Pingshan District
Shenzhen, Guangdong Province, China
⚠️ Important Return Notice: For a return request, please contact customer support before sending an item. We will confirm the applicable return instructions and destination.
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Help Us Locate Your Order
For an existing purchase, include your order number and the email address used at checkout. If your item arrived damaged or incorrect, attach clear photographs of the item and packaging to help us assess the issue.
For product questions, include the product name or page link so we can identify the bowl you are asking about.
We appreciate the opportunity to assist you and your companion.
Velqonari™ — A thoughtful place for every meal.