This Privacy Policy describes how Shenzhen Huiduoduo Network Technology Co., Ltd. handles personal information in connection with velqonari.com, including website visits, purchases, account activity, and customer support.

For the activities described here, our company is responsible for determining how your personal information is used, except where a service provider independently determines its own processing activities.

The information we receive depends on how you interact with our store.

Contact and account information: This may include your name, email address, telephone number, billing and delivery addresses, and account details when you provide them.

Purchase and transaction information: We receive information about the products ordered, order value, payment status, shipping details, returns, and refunds. Payment providers handle the payment credentials required to complete a transaction. We may receive limited payment information, such as the payment method and transaction reference.

Customer communications: When you contact us, we receive the contents of your message and any attachments, such as photographs submitted to explain a damaged or incorrect delivery.

Device and browsing information: Depending on your privacy settings and the technologies enabled on the store, information may include your IP address, browser type, device characteristics, pages viewed, referral source, approximate location derived from your IP address, and interactions with the website.

Information from service providers: Providers supporting checkout, payments, shipping, or fraud prevention may supply transaction confirmations, delivery updates, or security-related information.

We use relevant information to:

• Receive orders, confirm payments, and arrange fulfillment.
• Send order confirmations, tracking updates, and service messages.
• Manage accounts, returns, refunds, and customer inquiries.
• Maintain website functionality and understand how the store is used.
• Detect suspicious transactions and protect customers and our systems.
• Send promotional communications where permitted and in accordance with your choices.
• Meet recordkeeping requirements, resolve disputes, and comply with legal obligations.

We do not require you to subscribe to promotional emails to complete a purchase.

Where applicable data protection law requires a legal basis, we rely on the basis appropriate to the activity:

Contract: Processing information needed to fulfill a purchase or take requested steps before a purchase.

Legal obligations: Keeping required records and responding to lawful requests.

Legitimate interests: Maintaining security, preventing fraud, handling inquiries, and improving our operations, where those interests are not overridden by your rights.

Consent: Activities requiring your permission, such as certain marketing communications or non-essential tracking.

Where processing relies on consent, you may withdraw it. Withdrawal does not affect processing lawfully carried out beforehand.

We disclose information where reasonably necessary for the purposes described in this policy.

Recipients may include:

• Shopify and providers supporting our ecommerce platform.
• Payment processors and fraud prevention services.
• Fulfillment partners, carriers, and delivery providers.
• Providers supporting customer communications, website operation, or analytics.
• Advertising providers, where advertising technologies are enabled and permitted by your choices.
• Professional advisers or public authorities where necessary for legal obligations or the protection of rights.

In a business reorganization or transfer, relevant information may be disclosed subject to applicable safeguards and notification requirements.

Our store operates on Shopify. Shopify processes information to provide ecommerce services and may also process certain information for purposes described in its own privacy notices.

For details about Shopify’s practices, visit: Shopify Privacy Policy

You may contact us about information associated with your Velqonari™ orders. Where Shopify independently controls an activity, its privacy notices explain the available choices and contact methods.

Cookies and related technologies can support different functions:

Essential functions: Maintaining shopping sessions, operating the cart and checkout, and supporting security.

Preferences: Remembering selected settings where that feature is available.

Analytics: Understanding website performance and visitor activity.

Advertising: Measuring campaigns or supporting relevant advertisements where those tools are enabled.

Where consent is required, non-essential technologies should operate only after the required permission is obtained.

Use the store’s privacy controls, where available, to manage your choices. Browser settings may also allow you to block or delete cookies, although doing so can affect shopping functions.

Shopify provides information about its cookies here: Shopify Cookie Policy

If advertising technologies are enabled, certain identifiers and browsing activity may be disclosed to advertising providers. Under some privacy laws, these disclosures can qualify as a “sale,” “sharing,” or processing for targeted advertising, even without a monetary payment.

Where applicable, you may opt out through the store’s Your Privacy Choices controls or by contacting service@velqonari.com.

Where legally required, we will treat a recognized Global Privacy Control (GPC) signal as an opt-out request for the browser or device sending it. Additional steps may be needed to apply a request to an identifiable account.

A browser’s “Do Not Track” setting is different from GPC and should not be assumed to disable every form of tracking. Use the available privacy controls or contact us to communicate your preferences.

You may stop receiving promotional emails by using the unsubscribe option in a message or contacting us.

Unsubscribing from marketing does not stop necessary communications about an existing order, payment, delivery, return, or security issue.

We retain personal information for as long as reasonably needed for the purposes for which it was collected.

Retention depends on the type of information, the status of your relationship with us, applicable accounting or legal requirements, fraud prevention needs, and any ongoing dispute.

When information is no longer needed, we take appropriate steps to delete or anonymize it, subject to required retention and backup processes.

Our company is based in China, and our service providers may operate in other countries. Your information may therefore be processed outside your country of residence.

Where applicable law requires safeguards for an international transfer, we will use an appropriate transfer mechanism, such as recognized contractual safeguards or another permitted basis.

Contact us if you would like information about safeguards relevant to your personal information.

We use reasonable technical and organizational measures designed to protect personal information, including appropriate access restrictions and safeguards provided by our service providers.

No website, storage system, or transmission method can guarantee complete security.

If an incident triggers a legal notification requirement, we will notify the relevant authorities and affected individuals as required by applicable law. The timing and content of any notice will depend on those requirements and the circumstances.

Depending on your location and the law applicable to our processing, you may have the right to:

• Obtain access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion, subject to applicable exceptions.
• Receive certain information in a portable format.
• Restrict or object to particular processing.
• Withdraw consent.
• Opt out of qualifying sale, sharing, or targeted advertising.
• Appeal a decision concerning a privacy request, where available.

To submit a request, email service@velqonari.com. Describe the request and provide enough information for us to locate the relevant records.

We may take reasonable steps to verify your identity or an authorized representative’s authority. We will respond within the period required by applicable law and explain any limitation or refusal.

We will not unlawfully discriminate against you for exercising applicable privacy rights. You may also complain to the relevant data protection or privacy authority.

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under that age.

If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action. Additional protections may apply to minors under local law.

Links to payment services, social platforms, or other external websites may appear on our store. Their handling of information is described in their own privacy policies.

Review those notices before submitting personal information directly to an external service.

We may revise this policy when our practices, services, or legal requirements change.

The updated version will appear on this page with a revised date. Where required, we will provide additional notice or obtain consent before a material change takes effect.

For privacy questions or requests, contact:

Velqonari™
Shenzhen Huiduoduo Network Technology Co., Ltd.

Email: service@velqonari.com
Phone: +86 178 9647 7196
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Business Address: Room 210, Building 2, No. 45 Yuxin Street, Kengzi Community, Kengzi Subdistrict, Pingshan District, Shenzhen, Guangdong Province, China