This policy explains the shipping charges, preparation times, delivery estimates, and support available for purchases made through velqonari.com.

Velqonari™ is owned and operated by Shenzhen Huiduoduo Network Technology Co., Ltd.

Orders are normally prepared within 2–4 business days after payment confirmation. This period covers order handling, item checks, and packing before the parcel is handed to the carrier.

During holidays or periods of unusually high demand, preparation may take up to 5 business days. If a further delay affects your order, we will contact you using the email address provided at checkout.

Business days exclude weekends and public holidays. Order preparation time is separate from the delivery estimates below.

A flat shipping charge of USD $5.99 per order applies to destinations supported at checkout. The charge is displayed before you complete your purchase.

Available destinations are determined at checkout. If your address cannot be selected or accepted, please contact us before placing an order.

The following estimates begin after dispatch:

To estimate the total time from purchase to arrival, add the order preparation period to the applicable transit period.

These ranges are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, holidays, and remote delivery locations may affect transit times.

Orders may be dispatched from our own or partner fulfillment facilities, including facilities outside the destination country. The dispatch location may depend on stock availability and the delivery address.

Our registered business address does not necessarily indicate where a particular order will ship from.

After dispatch, we will email your tracking information to the address entered at checkout.

The first carrier update may take 1–3 business days to appear. A shipping label alone does not confirm that a parcel is moving through the carrier network.

If tracking remains unavailable beyond this period, stops updating for an extended time, or shows an unexpected delivery status, email service@velqonari.com with your order number. We will review the shipment and assist with the next steps.

For international shipments, destination authorities may assess import duties, taxes, or customs handling charges. Unless checkout expressly states that these charges are included or prepaid, they are payable by the recipient and are separate from our shipping charge.

Requirements vary by destination. Customs clearance may extend delivery time. If your shipment encounters a clearance issue, contact us so we can help with available shipment information or documentation.

Please check your delivery details carefully before completing checkout.

To request an address correction or cancellation, email service@velqonari.com within 12 hours of placing your order. Include your order number and the requested change.

We will check whether the request can still be completed. The 12-hour period does not guarantee a change or cancellation if fulfillment has already progressed beyond the point where the order can be stopped.

Once dispatched, cancellation is unavailable. Any eligible return should be requested under our Return & Refund Policy.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the item and packaging.

Reporting visible shipping damage within 72 hours of delivery helps us investigate with the carrier. Missing this reporting period does not automatically exclude an otherwise valid claim.

We will assess the issue and provide an appropriate replacement, refund, or return arrangement at no additional cost to you.

If your order exceeds the estimated delivery window or appears lost, contact our support team. We will investigate with the carrier or fulfillment partner.

If the shipment is confirmed lost, we will arrange a replacement at no additional cost or an appropriate refund.

If tracking shows “Delivered” but you have not received the parcel, please check nearby delivery locations and ask household members or building reception. If it remains missing, contact us. We will review your report rather than reject it solely because tracking shows a delivery scan.

Email: service@velqonari.com
Phone: +86 178 9647 7196
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM