01. What products does Velqonari™ offer?

Velqonari™ focuses on pet feeding bowls for everyday feeding routines. Refer to each product page for its intended use, dimensions, capacity, materials, and included components.

02. How can I choose a suitable bowl for my pet?

Compare the bowl’s measurements and capacity with your pet’s size, usual portions, and feeding habits. Product photographs alone may not show the actual scale, so check the listed specifications before ordering.

For a pet with specific feeding or health needs, consult your veterinarian.

03. What materials are used?

Materials vary by product. Check the individual listing rather than assuming that every bowl has the same construction or finish. Contact us if you need clarification before purchasing.

04. Can the bowls hold both food and water?

Use each bowl only for the purposes described on its product page. Suitability for dry food, wet food, or water depends on the particular design and material.

05. Are the bowls dishwasher or microwave safe?

Only use a dishwasher or microwave if the instructions for your specific product expressly permit it. Do not assume these features apply across the collection.

06. How should I clean my bowl?

Follow the care instructions supplied with the product or shown on its listing. Remove food residue regularly and check the bowl for cracks, chips, or other damage. Stop using a damaged bowl.

07. What if the appearance differs from the photographs?

Lighting and screen settings can affect perceived color. However, a material difference in the supplied item’s design, size, material, or other stated characteristics should be reported to customer support for review.

08. Which payment methods can I use?

Available options appear at checkout and may include PayPal and supported debit or credit cards. PayPal guest card checkout depends on availability and eligibility.

09. What currency will I be charged in?

Payments are charged in United States Dollars (USD). If your payment account uses another currency, your provider may apply conversion rates or additional fees.

10. What should I do if payment appears pending but no confirmation arrives?

Check your email spam folder, then contact us before paying again. A pending bank authorization does not necessarily confirm a completed order. Your payment provider can explain authorization holds or declined transactions.

11. Can I correct my address or cancel an order?

Email service@velqonari.com within 12 hours of placing your order. Include your order number and the requested change.

We will check whether fulfillment can still be stopped or adjusted. Changes are not guaranteed, even within this period, if processing has progressed too far. Dispatched orders cannot ordinarily be canceled; eligible return rights remain available.

12. When will my order be dispatched?

Preparation normally takes 2–4 business days after payment confirmation. During holidays or high-volume periods, it may take up to 5 business days.

This preparation period is separate from shipping transit time.

13. How much does shipping cost?

A flat USD $5.99 shipping charge per order applies to destinations supported at checkout. Review the final total before completing payment.

14. What are the estimated delivery times?

Estimated transit times after dispatch are:

Add the preparation period to estimate the total time from purchase to arrival. These are estimates, and customs, weather, holidays, or carrier disruptions can extend delivery.

15. Where will my parcel ship from?

The dispatch location depends on stock availability and the delivery destination. Orders may be fulfilled by our own or partner facilities, including facilities outside your country. Our registered business address is not necessarily the shipping origin.

16. How do I track my order?

We will send tracking information to your checkout email after dispatch. The first carrier update may take 1–3 business days to appear.

If tracking remains unavailable beyond that period or stops updating for an extended time, contact us with your order number.

17. Are import duties included in the shipping charge?

Unless checkout states that import charges are included or prepaid, any duties, taxes, or customs handling charges assessed at the destination are payable by the recipient. These are separate from the USD $5.99 shipping charge.

18. What happens if my package is delayed or missing?

Contact us if delivery exceeds the estimated window or the parcel appears lost. We will investigate with the relevant carrier or fulfillment partner.

For a confirmed lost shipment, we will arrange a replacement at no additional cost or an appropriate refund.

19. Tracking says “Delivered,” but I have not received anything. What should I do?

Check nearby delivery locations, your mailbox, household members, and building reception. If the parcel remains missing, email us with your order number.

We will review the circumstances. A delivery scan alone does not automatically end your claim.

20. How long do I have to request a return?

Our voluntary return policy allows eligible requests within 30 calendar days after delivery.

For change-of-mind returns, the bowl must be unused, clean, and in its original condition, with its packaging and included accessories. Applicable statutory rights are not reduced by these conditions.

21. How do I begin a return?

Email service@velqonari.com with your order number, the product involved, and a brief explanation. Include photographs or videos if they help describe a product issue.

We will review the request and provide the applicable instructions.

22. Where should I send the item?

Contact us before sending it. We will provide the appropriate return destination, which may be outside your country.

Our registered business address is not a designated return warehouse. Do not use it for returns unless our team specifically instructs you to do so.

23. Who covers return shipping?

Customers pay return shipping for change-of-mind returns.

If the item is damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate remedy at no additional cost. If a return is necessary, we will cover the required shipping through a prepaid label or another agreed arrangement.

24. Can I return a bowl after my pet has used it?

Used feeding bowls are not eligible for change-of-mind returns under our voluntary policy. This restriction does not automatically exclude a valid defect claim or applicable statutory rights.

25. What should I do about a damaged or incorrect item?

Send your order number and clear photographs of the item and packaging to customer support.

Reporting visible shipping damage within 72 hours of delivery helps us investigate promptly, but a later report does not automatically invalidate an otherwise eligible claim. We will assess an appropriate replacement, refund, or return solution.

26. When will an approved refund be issued?

Under our voluntary return policy, approved refunds are issued to the original payment method within 10 business days after receipt and inspection.

Your payment provider may need additional time to display the credit. Contact us if more than 15 business days have passed since approval and the refund remains missing. Different statutory deadlines apply where required by law.

27. Will the original shipping charge be refunded?

For change-of-mind returns, the original shipping charge is generally non-refundable unless applicable law requires otherwise.

For merchant-error claims, shipping charges will be refunded where appropriate to the resolution. Applicable EU withdrawal rules include reimbursement of the least expensive standard outbound delivery option.

28. Do you charge a restocking fee?

No. Velqonari™ does not charge a restocking fee.

29. How can I change my advertising privacy preferences?

Use the controls on our Your Privacy Choices page, where available, or email service@velqonari.com. Our Privacy Policy explains applicable rights and how to submit requests.

30. How can I contact customer support?

Email: service@velqonari.com
Phone: +86 178 9647 7196
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM

Include your order number for purchase-related questions, or a product name or link for product inquiries. Messages received outside support hours will be reviewed when the team resumes work.